Privacy Policy

Effective Date: March 10, 2025

1. Introduction

Welcome to PortalTrac ("we," "our," or "us"). Your privacy is critically important to us. This Privacy Policy clearly outlines how we collect, use, disclose, store, and protect your information when using our mobile application (the "Service"). By accessing or using the Service, you explicitly agree to the practices described herein.

2. Information We Collect

We may collect and process various types of information, including but not limited to:

  • Personal Information: Name, email address, phone number, address, and any additional identifying details you voluntarily provide.

  • Usage Data: IP address, browser type and version, pages visited, duration of visits, access times, device identifiers, and cookies.

  • Transaction Data: Payment information, billing details, purchase history, and other transaction-specific details.

  • Communications Data: Records of correspondence, including customer support inquiries, chat interactions, emails, and feedback.

3. How We Use Your Information

We utilize your information for the following purposes:

  • To deliver, enhance, and personalize the Service.

  • To ensure technical functionality, troubleshoot issues, and optimize performance.

  • To process transactions, verify identity, and manage user accounts.

  • To communicate effectively, providing customer support, updates, security alerts, and promotional materials (subject to your consent).

  • To comply with applicable laws, regulations, and legal obligations, and enforce our terms of service.

4. Sharing Your Information

We uphold a strict commitment to your privacy. However, we may disclose your information to third parties in limited circumstances:

  • Service Providers: Trusted partners involved in hosting, analytics, payment processing, data storage, marketing, and customer service.

  • Legal Obligations: To comply with lawful requests from authorities, court orders, or legal processes.

  • Business Transfers: If involved in mergers, acquisitions, restructuring, or sales of assets, your data may be transferred as part of the transaction.

5. Data Security

We employ robust technical and organizational security measures to safeguard your information. Despite our best efforts, no online transmission or storage system is entirely secure. Thus, we cannot provide absolute guarantees regarding data security.

6. Data Retention

We retain your information only as long as necessary for the purposes stated, or as required by law. Afterward, we securely dispose of or anonymize the data.

7. Your Rights and Choices

You maintain full control over your personal information, including the right to:

  • Access, modify, update, or request deletion of your personal data.

  • Withdraw consent and unsubscribe from marketing communications.

  • Limit or object to certain forms of processing of your data.

Please direct any such requests or inquiries to info@portaltrac.ai.

8. Cookies and Tracking Technologies

Our Service employs cookies and similar technologies to analyze and enhance user interactions. You can manage your cookie preferences or disable cookies via your browser settings. Disabling cookies might affect functionality and user experience.

9. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal data from individuals under 13 years of age. If we discover such information has been inadvertently collected, we will promptly delete it.

10. International Data Transfers

Your information may be transferred, processed, and stored internationally. By using the Service, you consent to such transfers and acknowledge that data protection standards may vary by jurisdiction.

11. Third-Party Links

Our Service may include links to external websites not operated by us. We bear no responsibility for the privacy practices of these third-party sites and encourage you to review their respective privacy policies.

12. Changes to This Privacy Policy

We may periodically update this Privacy Policy. Any changes will be clearly communicated by updating the Effective Date at the beginning of this document. Continued use of the Service indicates your acceptance of these changes.

13. Contact Us

For questions, concerns, or inquiries regarding this Privacy Policy or our data practices, please reach out to:

PortalTrac LLC
info@portaltrac.ai